Disrupting Hyperautomation with Communication, by Technologent’s Kevin Buckley

Communication between people performing various tasks

Disruption Interruption podcast host and veteran communications disruptor, Karla Jo Helms, interviews Kevin Buckley, a Business Automation Executive at Technologent — and learns how brick and mortar companies can compete with cloud-based companies without taking on tremendous costs of automating business processes.

Despite the fear from many companies of how it will affect their balance sheet, the move to a cloud-based solution set is happening. It is estimated that the market worldwide for cloud-based services will increase to $50.1 billion, a compounded growth of 29.4%.(1) However, cloud migration is not a single technology, but rather a business strategy, Yet despite its many advantages such as eliminating a lot of mind-numbing work, there is a tremendous amount of pushback on the idea — it’s seen as disruptive to company operations, far too costly, and the automation it brings threatens employees’ jobs. Because businesses don’t understand just how automation works, there is a lot of fear of the unknown.

Enter “The Re-innovator” Kevin Buckley, the Automation Expert at Technologent, who explains to Karla Jo Helms, host of the Disruption Interruption podcast, that if you speak directly to the people performing drudging tasks, businesses can learn how to use automation to improve workflows.

After seeing over and over again, a lack of communication or partnership between IT and business, Kevin said to himself, THAT’S IT — I’M DONE WITH THE STATUS QUO and dove into automation and hyperautomation, educating himself on these technologies, and realized that when you talk to the people who perform the tasks you’re looking to improve, you learn their unique circumstances and from there you can best adapt automation for their needs.

Kevin explains:

1. Greenfield businesses are born in the cloud and coming to market without investing in a tremendous amount of technical debt.
2. Brick-and-mortar stores have to compete with Greenfield businesses by disrupting themselves without interfering with their daily needs.
3. It’s important to retain customer loyalty while at the same time keeping costs down.
4. Automation is a method of minimizing cost while simultaneously streamlining your business.
5. When trying to improve various work processes, it’s important to listen to stakeholder input. They grasp the overall situation and have different perspectives.
6. Two industries that need better automation systems are healthcare and retail.

Disruption Interruption is the podcast where you’ll hear from today’s biggest Industry Disruptors. Learn what motivated them to bring about change and how they overcome opposition to adoption.

Quote of the show:

6:04 “They have to decide if they’re going to embark on this journey to improve their business workflow processes, to automate them and to be able to deliver faster service, more timely deliveries, better customer service, better customer retention and do that without having to hire a lot more full-time equivalents, hiring more people. This is not about companies getting rid of employees and that’s okay. What I hear a lot when I talk to the business. And then when I talked to the line of business, it’s very different.
We need to disrupt ourselves. We need to drive efficiencies, lower our costs and provide a better customer experience. And the line of business person feels like you’re trying to take my job away. And that’s where I’m really seeing the pushback or the inability for the business to move forward with those processes.”

About Technologent:

Technologent is a Global Provider of Edge-to-Edge(TM) Information Technology Solutions and Services for Fortune 1000 companies. They help companies outpace the new digital economy by creating IT environments that are fast, flexible, efficient, transparent and secure. Without these characteristics, companies will miss the opportunity to optimally scale. Technologent mobilizes the power of technology to turn vision into reality, enabling a focus on driving innovation, increasing productivity and outperforming the market. Visit www.technologent.com.

1. Businesswire newsroom; “Global Cloud Based Data Management Services Market Analysis, Trends, and Forecasts 2019–2025 — ResearchAndMarkets.com”; December 24, 2019; businesswire.com/news/home/20191224005134/en/Global-Cloud-Based-Data-Management-Services-Market-Analysis-Trends-and-Forecasts-2019–2025

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